Taking a closer look at your studio’s enrollment process will provide you with a custom set of protocols for staff to follow for when the customer walks in, to the information given in their first dance class. When protocols are followed this ensures that your service is created in the same way from start to finish giving a consistent experience for the customer and a professional look for your studio.

Whether there is an issue or complaint to deal with, solving the problem of an unhappy customer can be a challenge.  Techniques can be applied using customer skill tactics to approach and solve the situation.  Giving you and your staff confidence to be able to attend the customer needs.

Developing a positive relationship from the initial sign up with the parent is critical for all Dance Studios. The relationships developed through a single great customer service experience not only can help sign students up, but it can also create a loyal customer that ensures repeat sign-ups and referrals for years to come.

Communication is a crucial part of developing your studio’s culture. Every interaction with your customers has the potential to provide information about how your studio can do better and will create better experiences that leave them more likely to refer others to you.