(647) 382-2070 tracey@beyonddance.org

Customer Service Training

Customer satisfaction contributes to the development, reputation, and profitability of your dance studio.

Customer Service Training

Effective Training For You & Your Staff

2 hour Customer Service Training

  • Protocols for staff to follow for enrollment

  • Training on how to deal with an unhappy customer

  • Promoting your brand and standardize your welcome.

  • Customer Relationship

  • Communication

  • Providing Good Service

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Protocols For Staff to Follow For Enrollment

Taking a closer look at your studio’s enrollment process will provide you with a custom set of protocols for staff to follow for when the customer walks in, to the information given in their first dance class. When protocols are followed this ensures that your service is created in the same way from start to finish giving a consistent experience for the customer and a professional look for your studio.

Training on How to Deal With an Unhappy Customer

Whether there is an issue or complaint to deal with, solving the problem of an unhappy customer can be a challenge.  Techniques can be applied using customer skill tactics to approach and solve the situation.  Giving you and your staff confidence to be able to attend the customer needs.

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Promote your brand & standardize your welcome

Creating a standardize welcome to include your brand promotion is essential.  You want to stand out from the crowd and let people know why they should choose you. With only 1 first impression you want to ensure yours is the best it can be.

Customer Relationship

Developing a positive relationship from the initial sign up with the parent is critical for all Dance Studios. The relationships developed through a single great customer service experience not only can help sign students up, but it can also create a loyal customer that ensures repeat sign-ups and referrals for years to come.

 

Communication

Communication is a crucial part of developing your studio’s culture. Every interaction with your customers has the potential to provide information about how your studio can do better and will create better experiences that leave them more likely to refer others to you.

Providing Good Service

The aim of providing good service is to increase customer satisfaction. Make their experience as personalized as possible by relating to them. This will ensure you current families become your ambassadors.

Clients

Trusted by Dance Studios Around Ontario

Get In Touch

Beyond Dance Consulting

Phone: 647-382-2070

Business Hours: Monday – Friday, 9:00am – 5:00pm

Location: Toronto, ON